Trouble Shooting

Sometimes a driver update or a new hardware or a new operating system screws things up badly. We have collected a lot of knowledge from our test farm and our users over the years to help you across the most common pitfalls.

All OS

• Smooth Playback/ Frame Drops and Audio Drivers
• Keystone: not Opening ./skin/keystone/Video.png: file does not exist
• Licenser: Wrong Key Format
• Playlist: Crossfading Between Bright Media Becomes Temporarily Dark
• Capture Cards (e.g. BM Decklink Studio2)
• Memory Allocation Error
• Time and Event Sync all PCs
• MXW does not start any more
• Projector Calculator
• Artnet connection issues: Firewall
• DMX CITP and Image Sequences
• DMX CITP and SWF (Shockwave Flash)
• MAudio UC-33 to MXWendler controller programming
• OSC Messages - Correct Text and Value Example

Windows

• Windows + Blackmagic Decklink Capture Cards
• Windows 10 How to Deactivate Aero Peek to Prevent Unwanted Output Blackouts
• Windows 8 & Windows 10 + Unexpected Output Window Size
• Windows + Stage Designer + No output in Output Window
• Windows 7 + AMD FirePro V7900SDI + Club 3D MST Hub
• Windows 7 + ATI + Stuttering Output
• Windows 7 + ATI + Output Window On Wrong Screen
• Windows 7 + Artnet
• Windows 7 + No Audio
• Windows 7 + System Flash
• Windows 7 + Configuration (config.xml)
• Windows 7 + Richtexteditor Glitches and ClearType
• Windows 7 + NDI Tools
• Windows XP + NVidia No output on second screen
• Re-Converting Video files using AVANTI GUI (Freeware)

Mac OSX

• Mac Sierra 10.12 Disable App Translocation
• Macbook Pro Core 2 Duo with NVidia 9400M
• Mac and Graphic Card Performance
• Mac Yosemite 10.10 Multimonitor
• Mac and Internal Cached Video
• Mac and Audio
• Mac and DMX