Windows 7 + NDI Tools

The Virtual Input from NDI Tools might not work on some windows 7 versions due to some problems with windows update. In this Troubleshooting we'll see how to fix this issue by installing the necessary update.

The Issue: When you try to open the Virtual Input in Win 7, you might receive a message that you need to install the Windows Update package KB 3033929 (Or any other Windows security package). You can try to download and isntall the update package from the Microsoft website manually, but next time you open the Virtual Input, again you'll see the message that the Windows Update Package is missing and when you try to install it again, windows will tell you that the update is already installed.

The Solution

• Download the Windows Update KB from https://www.microsoft.com/en-us/download/details.aspx?id=46148

  Copy the MSU file into a c:\kb3033929 folder

  Create a c:\temp\3033929 folder

  Click on Windows and type CMD

  Use the following command to extract the contents of the MSU file

Expand –F:* c:\kb3033929\Windows6.1-KB3033929-x64.msu c:\temp\3033929

• Now use the following command to force installation of the MSU Security package:

DISM.exe /Online /Add-Package /PackagePath:c:\temp\3033292\Windows6.1-KB3033929-x64.cab

• Restart your system

Now if you try to open Virtual Input, you'll no longer receive the message about the missing Security Update.

Note: If you're receiving messages with different package names and numbers, try to find and download the specified package, do the same steps but use the name of the package in your commands accordingly.