Trouble Shooting

Sometimes a driver update or a new hardware or a new operating system screws things up badly. We have collected a lot of knowledge from our test farm and our users over the years to help you across the most common pitfalls.

All OS

• Performance Problems
• Smooth Playback/ Frame Drops and Audio Drivers
• Keystone: not Opening ./skin/keystone/Video.png: file does not exist
• Licenser: Wrong Key Format
• Playlist: Crossfading Between Bright Media Becomes Temporarily Dark
• Capture Cards (e.g. BM Decklink Studio2)
• Memory Allocation Error
• Time and Event Sync all PCs
• MXW does not start any more
• Projector Calculator
• Artnet connection issues: Firewall
• DMX CITP and Image Sequences
• MAudio UC-33 to MXWendler controller programming
• OSC Messages - Correct Text and Value Example
• User Interface - outside of the main display
• PJLink commands for DZ21
• SDI Inputs - YUV Format and Wrong Color Output

Windows

• Windows 10 + AJA Kona 5
• Windows 10 + Asus Motherboards - Multimonitoring Issues
• Windows 10 x64 + Stage Designer/FXServer does not start
• Windows 10 + Nvidia and Intel Cards
• Windows + Blackmagic Decklink Capture Cards
• Windows + How to Deactivate Aero Peek to Prevent Unwanted Output Blackouts
• Windows + Unexpected Output Window Size
• Windows + No Output in Output Window
• Windows 7 + AMD + Stuttering Output
• Windows 7 + AMD + Output Window On Wrong Screen
• Windows 7 + Artnet
• Windows 7 + No Audio
• Windows 7 + Configuration (config.xml)
• Windows 7 + Richtexteditor Glitches and ClearType
• Windows 7 + NDI Tools
• Windows XP + NVidia No output on second screen
• Re-Converting Video files using AVANTI GUI (Freeware)

Mac OSX

• Mac and No Default Clip
• Mac and No Translation
• Mac and No Shaders Update
• Mac Sierra 10.12 Disable App Translocation
• Macbook Pro Core 2 Duo with NVidia 9400M
• Mac and Graphic Card Performance
• Mac Yosemite 10.10 Multimonitor
• Mac and Internal Cached Video
• Mac and Audio
• Mac and Soundflower 64ch Audio
• Mac and DMX