Trouble Shooting
Sometimes a driver update or a new hardware or a new operating system screws things up badly. We have collected a lot of knowledge from our test farm and our users over the years to help you across the most common pitfalls.
All OS
- Performance Problems
- Smooth Playback/ Frame Drops and Audio Drivers
- Keystone: not Opening ./skin/keystone/Video.png: file does not exist
- Licenser: Wrong Key Format
- Playlist: Crossfading Between Bright Media Becomes Temporarily Dark
- Capture Cards (e.g. BM Decklink Studio2)
- Memory Allocation Error
- Time and Event Sync all PCs
- MXW does not start any more
- Projector Calculator
- Artnet connection issues: Firewall
- DMX CITP and Image Sequences
- MAudio UC-33 to MXWendler controller programming
- OSC Messages - Correct Text and Value Example
- User Interface - outside of the main display
- PJLink commands for DZ21
- SDI Inputs - YUV Format and Wrong Color Output
- Vision SDI - Internal Loop/Input
Windows
- Windows 11 + No Audio Device
- Windows 10 + Optimizing Font
- Windows 10 + Focusrite 18i20 Audio Issues
- Windows 10 + Corrupted Live Video
- Windows 10 + VCRUNTTIME140.dll missing
- Windows 10 + AJA Kona 5
- Windows 10 + Asus Motherboards - Multimonitoring Issues
- Windows 10 x64 + Stage Designer/FXServer does not start
- Windows 10 + Nvidia and Intel Cards
- Windows + Blackmagic Decklink Capture Cards
- Windows + How to Deactivate Aero Peek to Prevent Unwanted Output Blackouts
- Windows + Unexpected Output Window Size
- Windows + No Output in Output Window
- Windows 7 + AMD + Stuttering Output
- Windows 7 + AMD + Output Window On Wrong Screen
- Windows 7 + Artnet
- Windows 7 + No Audio
- Windows 7 + Configuration (config.xml)
- Windows 7 + Richtexteditor Glitches and ClearType
- Windows 7 + NDI Tools
Linux
Mac OSX
- Mac and No Default Clip
- Mac and No Translation
- Mac and No Shaders Update
- Mac Sierra 10.12 Disable App Translocation
- Macbook Pro Core 2 Duo with NVidia 9400M
- Mac and Graphic Card Performance
- Mac Yosemite 10.10 Multimonitor
- Mac and Internal Cached Video
- Mac and Audio
- Mac and Soundflower 64ch Audio
- Mac and DMX